FAQ
Do you offer a warranty for your products?Yes, we offer a 100-day warranty on all of our products.- Do you offer free shipping?We do offer free shipping on US orders over $100! Ground only. If your order does not meet the $100 cart minimum, you will be charged a shipping fee based on your state or country of residence.
- How long does shipping take?
All orders placed during normal business hours will be processed same day or first thing the following day. Standard shipping is 3-5 business days with expedited options available as well.
- How do I track my order?If you've placed an order and would like to check on its status, you can do so from the email you receive from us once your order has been shipped. This email will provide a tracking link that includes product information, tracking history, text & email updates along with the expected delivery date. If you are unable to locate your tracking link, please contact customer support for further assistance.
- I have a problem with a product I have receivedIf there is a problem with an item you have received, please contact us using our Contact Us form. Our team will help make it right. Please attach any relevant pictures to your email!
- My order is shipping to the wrong addressOnce your order is placed, there is a very small window (often less than 12 hours) for us to update your address before your order is processed.
If your order is currently shipping to the wrong address, please contact the carrier for assistance. They may be able to reroute your order. If you still need assistance, please contact our team using the Contact Us form. - My tracking has not updated in over 7 days. What should I do?This could mean that a package has either been delayed or lost by the carrier. We recommend waiting at least 5 days from the last tracking update before contacting customer support for further assistance. After that time, please contact us and we will find a solution.
- Tracking says it was delivered, but I did not receive it?Sometimes couriers will mark shipments as delivered early when they have not yet been delivered. We recommend that you first check with your neighbors or local post office to see if they are holding the package. If your package does not show up within 3 days of the stated delivery date, please contact shop@daretodreamsports.com for further assistance.
- What do I do if my order is damaged in transit?Any missing, damaged, lost, defective or wrong/incorrect item(s) must be reported within 2 weeks of your delivery date. Please contact our customer support team via our contact form and we will assist you in making this right. While we cannot control the delivery process, we are committed to ensuring that you receive exactly what you expected! We also encourage you to use our Shipping Protection option during checkout to expedite this process. Please attach any relevant images to your email.
- What forms of payment do you accept?All major credit cards. Visa, Master Card, Amex, etc.
- How do I cancel my order?You can reach out to our support team, shop@daretodreamsports.com, and we can take care of that for you as long as your order has not yet been fulfilled.
Customer care
